PRELIMINARY INFORMATION FORM
|ORDER_DATE|
1. SELLER'S;
Title : Full Company Name
Address : Company Address
Phone : +90 212 000 00 00 strong>
Fax : < /span>+90 212 000 00 00
E-Mail : Company contact email
BUYER INFORMATION
|BUYER_INFORMATION|
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2. SUBJECT;
The subject of this Preliminary Information Form is the Buyer's responsibility to the Seller... To be informed in accordance with the Law on Consumer Protection No. 6502 and the Distance Selling Contracts Regulation regarding the sale and delivery of the product/products ordered electronically from the website at ...., whose qualifications and sales prices are stated below.
3.BASIC FEATURES OF THE PRODUCT SUBJECT TO THE CONTRACT;
| PRODUCTS|
PAYMENT METHOD and DELIVERY< br />
Payment Type: |PAYMENT_SYSTEM|
Shipping Company: |CARGO|
Cargo company selected for return: |SHIPPING|
4. DELIVERY
4.1. The product subject to the contract is legally available for each product, provided that it does not exceed a period of 30 (thirty) days, depending on the distance of the Buyer's place of residence, either the Buyer or a 3rd person designated by the Buyer. The seller's behavior contrary to this obligation gives the buyer the authority to terminate the contract for justified reason, and if there is any fee collected by the seller from the buyer upon conclusion of this contract, including the delivery costs, the latest from the date on which the termination notification is received. It is obliged to repay the consumer within 3 business days, including legal interest, in accordance with the relevant legislation.
4.2. If the product subject to the contract will be delivered to a non-contractual third party or organization other than the buyer, the seller cannot be held responsible if this non-contractual third party refuses to receive the product. span>
4.3. In order to start the supply and delivery processes of the product subject to the contract, payment must be made upon signing this contract. In case the price of the product subject to the contract is not paid or canceled through various channels after payment The seller's obligation to supply and deliver the product will be eliminated immediately and the contract will be deemed automatically terminated.
4.4. In case the supply and delivery of the product subject to the contract becomes impossible, the relevant issue will be notified to the buyer in writing, and if the buyer terminates the contract for this reason, the seller will be responsible for the establishment of this contract from the date of receipt of the termination notification. It is obliged to return the entire amount received, including shipping costs, to the buyer within 3 business days at the latest.
4.5.The responsibility of the product belongs to the seller during the period until the product is delivered to the buyer or a 3rd person to be shown. However, the buyer may use a company other than the carrier company determined by the seller for the delivery of the product. If the seller wishes to choose, the seller will be freed from liability by giving the product in question to the relevant carrier company. Once the product is delivered to the carrier company determined by the buyer, the responsibility of the product is deemed to pass to the buyer.
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5. RIGHT OF WITHDRAWAL;
In accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts;
5.1. In distance contracts for the sale of goods, the consumer has the right to withdraw from the contract within 14 (Fourteen) days from the date of receipt of the goods, without giving any justification and without paying any penalty. span>
5.2.Withdrawal notification can be made in writing to Company e-mail. With this However, the buyer may exercise his right of withdrawal from the contract under the same conditions during the period between the establishment of the contract and the delivery of the product. The notification regarding the exercise of the right of withdrawal must be in writing, and the proof that this notification has been made belongs to the consumer.
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5.3.In case the Buyer exercises his right of withdrawal, it is mandatory to return the original invoice for the goods/services delivered to the 3rd party or the Buyer to the Seller. p>
5.4. In determining the period of the right of withdrawal, the provisions of the Law No. 6502 and the Regulation on Distance Contracts are valid. Accordingly;
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For products that are subject to a single order and delivered separately, on the day when the consumer or a 3rd person determined by the consumer receives the last goods, for products consisting of more than one piece, on the day when the consumer or a 3rd person determined by the consumer receives the last goods. It is based on the day the part is received.
5.5.The situations in which the consumer cannot exercise his right of withdrawal are as follows;
Products prepared in line with the consumer's wishes or personal needs, products offered in material media if the protective elements such as packaging, tape seal packages are opened after the delivery of the goods, products considered as periodicals such as newspapers and magazines, except those provided within the scope of the subscription agreement. products.
5.6.In case the consumer exercises his/her right of withdrawal and makes this notification to the seller, the seller shall pay all costs, including expenses, received for the product within 3 business days from the date of receipt of this notification in writing. is obliged to refund the fees.
5.7. If the consumer returns the product within the withdrawal period, the consumer will not be responsible for any changes or deteriorations that occur only if he uses the product in accordance with its operation, technical specifications and usage instructions. However, the product If there is any damage or any defect in the product due to its natural use or non-compliance with the instructions for use, the seller is not responsible for returning or exchanging the product.
5.8. If the consumer uses the right of withdrawal and sends the goods back through the carrier company specified by the seller in the preliminary information, he will not have to pay any expenses related to the return. However, other than the carrier company specified in the preliminary information. If the carrier is sent by a different company, the shipping costs belong to the buyer. If the carrier company for the return is not specified in the preliminary information form, then the same carrier company is considered to be preferred for the delivery of the product. However, if the carrier company in question does not have a branch in the buyer's location. No expenses can be claimed from the buyer.
5.9.The consumer must send the product back to the seller's address specified in Article 1 within ten (10) days at the latest from the date on which he directs his right of withdrawal to the seller. With the products not sent within this period, For products sent after this period, the buyer will be deemed to have given up the return request and the return request will not be accepted. Unless the seller has declared that he will buy the product himself, this provision does not apply.
6. Complaint and Solution Method;
The buyer can forward any complaints about the goods subject to sale to the seller at the seller's address specified above. Complaints delivered to the seller will be examined by the authorized units determined by the seller and will be returned to the buyer within the most reasonable time.
7. Final Provisions
7.1.The consumer must inspect the goods before receiving them and should not receive defective or damaged goods from the cargo company official. The buyer accepts that the product received from the cargo is intact and undamaged.
7.2.If the Seller determines that the information regarding his order is incomplete, fake, incorrect or that the order was made against good faith and/or for the purpose of obtaining commercial gain. In case of detection or reasonable suspicion, it reserves the right to stop or cancel the order, provided that the buyer is informed. If the order is canceled, the payment will be refunded to the buyer.
7.3.Due to force majeure circumstances that develop beyond the will of the seller, are unforeseen and prevent or delay the seller from fulfilling its debts, product delivery may not be possible within the period. In these cases, the seller undertakes to inform the buyer. In this case, the Buyer has the right to request from the seller to cancel the order, replace the product subject to the order with a similar one, and/or postpone the delivery until the situation that prevents it from being made on time disappears.
7.4.For the delivery of the product subject to the contract, the sales price must be paid with the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product. If, for any reason, the price of the delivered product is not paid to the Seller, the Buyer is obliged to return this product to the Seller's address stated above within ...... days.
8. COMPETENT AND COMPETENT COURT;
From the implementation of this agreement All complaints and objections arising are made to the Consumer Problems Arbitration Committee at the place where the Buyer resides or where the goods were purchased, according to the monetary value limits determined by the Ministry of Customs and Trade in December of each year. In cases where the Consumer Courts are in charge of the monetary limit, an application can be made to the competent Consumer Courts.
This period can be determined up to 14 days in accordance with the law.
In such a case, the Buyer must be notified in writing within 3 days from the date the situation is learned.
The impossibility of performance must be notified in writing within 3 days; Refunds of payments can be made within 14 days.
All Sellers are obliged to act in accordance with this regulation. It is a consequence of this regulation that in case of withdrawal, all shipping costs and bank collection costs are left to the seller.
The law limits the refund to 14 days. The 3-day regulation is in accordance with the law, but extending it up to 14 days would be beneficial.
This regulation complies with the legislation and it is not possible to leave any of these obligations on the Consumer due to the legislation.
The Law and Regulation make this regulation mandatory.
If a special hotline or solution method is established for complaints, it should be specifically included in this section. If it is planned to create a section regarding complaints on the website, information regarding this link will also need to be included.
In such a case, the period and conditions of the refund should be written for advance payments.
DISTANCE SALES AGREEMENT
|ORDER_TARIHI|
ARTICLE 1- PARTIES
SELLER p>
Title : Full Company Name.
Address : Company address
Phone : +90 212 000 00 00
Fax : +90 212 000 00 00
E-Mail: Company contact email
BUYER INFORMATION
|BUYER_INFORMATION|
ARTICLE 2 - SUBJECT
The subject of this Distance Selling Agreement (hereinafter referred to only as the contract.) is the product that the Seller sells to the Buyer (Consumer), the following qualities and It is the determination of the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502, the Regulation on Distance Contracts and other relevant legal provisions regarding the sale and delivery of the product with a specified sales price.
ARTICLE 3 - ESTABLISHMENT OF THE CONTRACT
3.1. The Buyer acknowledges, declares and undertakes that he/she has read and understood the entire contract and is aware of his/her rights and obligations.
3.2. The seller and the buyer accept that there is no disproportion between the acts agreed upon by the contract, that they are in accordance with the nature of the mutual acts, and that they do not have any inexperience within the scope of the transactions within the scope of the contract.
< p>3.3. The buyer and seller accept that the contract provisions do not have a feature that could constitute an unfair condition and that there is no obvious injustice or disproportion in terms of the balance of interests.
ARTICLE 4 - PRODUCT INFORMATION AND PRICE SUBJECT TO THE CONTRACT
|PRODUCTS|
ARTICLE 5 - GENERAL PROVISIONS
5.1. The Buyer declares that he/she has read and informed all the preliminary information regarding the basic characteristics of the product subject to the Contract, the sales price and payment method and delivery specified in Article 4, and has given the necessary confirmation electronically.
5.2. The product subject to the contract shall be legally delivered to the Buyer or a 3rd person or person indicated in the preliminary information for each product, depending on the distance of the Buyer's residence, provided that it does not exceed a period of 30 (thirty) days. It is delivered to the organization. In case of such termination of the contract by the seller, the seller's behavior contrary to this obligation gives the buyer the authority to terminate the contract for justified reasons, at the latest from the date on which the termination notification is received, including the delivery costs, if there is any fee collected from the buyer by the conclusion of this contract. It is obliged to repay the consumer within 3 business days, including legal interest, in accordance with the relevant legislation.
5.3. If the product subject to the contract is to be delivered to a non-contractual third party or organization other than the buyer, the seller cannot be held responsible if this non-contractual third party refuses to receive the product.
< p>5.4. In order to start the supply and delivery process of the product subject to the contract, payment must be made upon signing this contract. In case the price of the product subject to the contract is not paid or is canceled through various channels after payment, the seller's obligation to supply and deliver the product is also will cease immediately and the contract will be deemed automatically terminated.5.5. In case the supply and delivery of the product subject to the contract becomes impossible, the relevant issue will be notified to the buyer, and for this reason, in case the buyer terminates the contract, from the date on which the termination notification is received, the seller will pay all expenses, including shipping costs, for the establishment of this contract. is obliged to return the entire amount to the buyer within 3 business days at the latest.
5.6. The responsibility of the product belongs to the seller during the period until the product is delivered to the buyer or a 3rd person to be shown. However, if the buyer wishes to choose a company other than the carrier company determined by the seller for the delivery of the product, the seller is responsible for the delivery of the product. By giving the product to the relevant carrier company, the buyer is freed from liability. Once the product is delivered to the carrier company determined by him, the responsibility of the product is deemed to pass to the buyer.
5.7. The sale of the product subject to this contract by the seller is intended for the final consumer. The seller may terminate the contract unilaterally and for just cause if he suspects that the buyer purchased the product for resale purposes or if there are signs indicating that this is the case.
5.8. The buyer accepts, declares and undertakes that he cannot return or exchange the product he has purchased online from stores where the seller's brand is available.
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ARTICLE 6 - RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts;
6.1. In distance contracts for the sale of goods, the consumer has the right to withdraw from the contract within 14 (Fourteen) days from the date of receipt of the goods, without giving any justification and without paying any penalty. span>
6.2.Withdrawal notification can be made in writing to Company Email. With this However, the buyer may exercise his right of withdrawal from the contract under the same conditions during the period between the establishment of the contract and the delivery of the product. The notification regarding the exercise of the right of withdrawal must be in writing, and the proof that this notification has been made belongs to the consumer.
6.3. In case the Buyer exercises his right of withdrawal, the original invoice for the goods/services delivered to the 3rd party or the Buyer must be returned to the Seller, If the invoice is not sent together with the product to the SELLER's address specified in Article 1, VAT and other legal obligations, if any, cannot be refunded to the BUYER. The buyer will benefit from this right and sign the invoice with the phrase "return invoice" along with the product to be returned.
6.4. In determining the period of right of withdrawal, the provisions of Law No. 6502 and the Regulation on Distance Contracts are valid. Accordingly; For products that are subject to a single order and delivered separately, the day on which the consumer or a third person determined by the consumer receives the last item is taken into account, and for products consisting of more than one piece, the day on which the consumer or a third person determined by the consumer receives the last piece is taken into account.< /span>
6.5. Situations in which the consumer cannot exercise the right of withdrawal are as follows;< /p>
Products prepared in line with the consumer's wishes or personal needs are presented in the material environment if the protective elements such as packaging, tape seal packages have been opened after the delivery of the goods. Products included in periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
6.6. If the consumer exercises his/her right of withdrawal and makes this notification to the seller, the seller is obliged to refund all fees received for the product, including expenses, within 3 business days from the date of receiving this notification in writing.< /p>
6.7.After the consumer returns the product within the withdrawal period, the consumer will not be responsible for any changes or deteriorations that occur only if the product is used in accordance with the product's operation, technical specifications and usage instructions. However, the product If there is any damage or any defect in the product due to its natural use or failure to comply with the instructions for use, the seller is not responsible for returning or exchanging the product.
6.8. If the consumer uses the right of withdrawal and sends the goods back through the carrier company specified by the seller in the preliminary information, he will not have to pay any expenses related to the return. However, other than the carrier company specified in the preliminary information. If the carrier is sent by a different company, the shipping costs are the responsibility of the buyer. If the carrier company for the return is not specified in the preliminary information form, the same carrier company is considered to be preferred for the delivery of the product. However, if the carrier company in question does not have a branch in the buyer's location. No expenses can be claimed from the buyer.
6.9.The consumer must send the product back to the seller within ten (10) days at the latest from the date on which he directed his right of withdrawal to the seller. Products not sent within this period and products sent after this period For the products, the buyer will be deemed to have given up the return request and the return request will not be accepted. Unless the seller has declared that he will buy the product himself, this provision does not apply.
7. Defective Goods
7.1. Defective goods are goods that are in breach of the contract at the time of delivery to the consumer because they do not conform to the sample or model agreed upon by the parties or do not objectively have the features they should have. In its packaging, does not have one or more of the features stated on the label, introduction and user manual, internet portal or advertisements and advertisements; does not meet the intended use of the equivalent goods; does not meet the intended use of the goods; Goods that contain material, legal or economic deficiencies that remove the product are also considered defective.
7.2.In this case, the consumer has the right to withdraw from the contract, which includes a refund, to replace the goods with a defect-free product, or to request a price reduction or free repair in proportion to the defect. The seller may choose the product that the consumer prefers. is obliged to fulfill this request.
7.3.In cases where the consumer is aware of the defect at the time the contract is established or is expected to be aware of it, there will be no breach of contract. The consumer's optional rights are reserved against defects other than these.
8. Final Provisions
8.1.BUYER, (…) on the website, the basic characteristics of the product subject to the contract, the sales price including all taxes and the payment method, and the delivery and the costs of the delivery will be covered by (…), He declares that he has read the preliminary information regarding the period in which it will be carried out and the full commercial name,